Generally we can get you an appointment on the same day you contact us, or at least during the next business day after you contact us. Early treatment means a speedier recovery. Our clinic diaries and availability is viewable on each clinic page for online booking.
Click below to go to the relevant service page, choose your clinic and book online:
Physiotherapy | Podiatry | Dietetics & Nutrition
Yes you will be treated during your first consultation. For full information on what to expect at your first appointment, click the relevant service below to see details on that website.
Physiotherapy | Podiatry | Dietetics & Nutrition
No you don’t need a GP referral. However if you have one, you can bring us a copy of the referral letter with relevant details, and/or the written report of any X-ray or MRI that related to any injuries.
Depending on where your injury or issue is located, the clinician may ask you to remove some clothing. It’s important that you are comfortable but also that the physio can see the area well. We advise you to come with shorts if it is an issue with your lower back, hips or legs and perhaps a singlet/vest if the issue is in your back, shoulders, neck or arms.
Yes, we require a parent/guardian to be present for the duration of the appointment in clinic. Please note treatment may not go ahead on the day if no appropriate guardian is present.
To book your appointment, navigate to your local clinic and select the time and practitioner that suits you best. If you have not booked online with us before, you will have to register for an account. As we are a healthcare company who manage personal data, it’s not possible to checkout as a guest for our company to ensure GDPR compliance.
Once you sign up for an account, you will receive an email with the subject line “Registration Confirmation” confirming that you have successfully registered; however the booking is not yet complete - you must ensure that you go through payment and then receive an email entitled “Appointment Confirmation”, followed by a payment confirmation email entitled “Your Spectrum Health receipt”.
Please note that all appointments will be held for 10 minutes until you complete the booking, and will then be released back to the general public. If you refresh your page you will lose the appointment slot being held for you.
Click below to go to the relevant service page, choose your clinic and book online:
Physiotherapy | Podiatry | Dietetics & Nutrition
Separate to your Registration Email, you will receive an email confirming your appointment (containing details of the date, time, location and practitioner) with the subject line “Appointment Confirmation”, as well as a payment confirmation email from our payments partner Stripe with the subject line “Your Spectrum Health receipt“.
Please check your junk/spam folder, as well as your bank account to check if payment has gone through. If you have not received the Appointment Confirmation nor the payment receipt, please contact info@spectrumhealth.ie.
If you are an insurance client availing of the Digital Services offered during COVID-19, this is not currently supported by our online booking system and there are other channels for you to book in, please click on relevant link for further information:
Vhi members | laya members | Irish Life members
If you want to attend an in-clinic appointment and then submit the receipt to your insurance company, you can book online and then send the receipt as you usually would. Please note that the receipt you must submit to your insurer will be issued after your appointment - the receipt from online booking is not proof of attendance and therefore invalid.
We ask, where possible, that you use the details of the person who will be attending the appointment: name, email address, and use the registered account (if already set up). This is to ensure our patient records are correct and compliant with GDPR.
There are, of course, exceptions - e.g. children and older persons who do not have email addresses. Our system will only allow one patient account per email address so please bear this in mind when registering. We suggest using an alternative email address if booking for a dependant or other family member, or phone us instead to book on 01 611 1740.
If you have already registered an account with us and want to book another appointment, revisit our website, find your preferred clinic and log in when prompted, select your time and date, then complete the payment to secure the booking.
Click below to go to the relevant service page, choose your clinic and book online:
Physiotherapy | Podiatry | Dietetics & Nutrition
As we process medical records, GDPR means we cannot allow guest checkouts. To read our full privacy policy, please click here.
By registering for an account, this gives you the flexibility to easily book and manage your own appointments and classes whenever and wherever you want.
Like all secure websites, your password must include:
Please note the system cannot accept any variation of the word “password”.
To change an appointment, you will need to cancel the appointment within the My Account section, which will assign a credit to your account. You can then go back and choose the new time and date that suits, using the stored credit for the appointment.
Please note that a strict 24 hour cancellation policy applies and you will be charged the full appointment amount if you do not give 24 hours notice.
When prompted to log into My Account, click “Help! I’ve forgotten my password” and you will be sent an email or SMS with a link. Click “reset my password” within this and you can set a new one.
Due to GDPR, our team cannot manually reset it for you.
Visit My Account, click “edit details” and make your amends there.
This can happen due to too many incorrect Log In attempts and is in place to secure your personal details. Wait a few hours, reset the password and try again.
Due to GDPR, our team cannot manually reset it for you.
Spectrum Health’s policy is for the patient to cancel/reschedule an appointment if any symptoms of COVID-19 are exhibited, or until the patient has been 5 days symptom-free.
You will receive these instructions via automated message before you phone our Patient Services team and within both your Appointment Confirmation and Appointment Reminder emails.
Your clinician will ask if you have any COVID-19 symptoms, and your temperature will be checked.
Please note that if you are exhibiting symptoms or your temperature is over 37°C your clinician may ask you to leave and reschedule the appointment for another time. This is in the health and safety interests of all our clinical team and other patients attending clinic.
Yes, your clinician will provide you with a mask and hand sanitiser to use during the appointment.
Our clinicians wear visors or goggles, masks, and aprons for the duration of the appointment. In addition, they also carry out a clean down of the room between each appointment.
Of course. We are recognised by all the major insurance companies. Just check your own policy for its terms and conditions.
If you are an insurance client availing of the Digital Services offered during COVID-19, please click on relevant link for further information on how to book:
Vhi members | laya members | Irish Life members
If you want to attend an in-clinic appointment and then submit the receipt to your insurance company, you can book online and then send the post-appointment receipt as you usually would. Please note that the receipt you must submit to your insurer will be issued after your appointment - the receipt from online booking is not proof of attendance and therefore invalid.
Yes you can, please mention the specific benefit you wish to book in for at the time of making your appointment to ensure we can book it correctly for you.
You will automatically receive an email receipt from our payments partner Stripe. For a downloadable PDF version, you can Log In to the system, then click “My Account” and navigate to “My Receipts”.
Please note that you will also receive a receipt after your appointment that can be submitted to your insurer; the receipt from online booking and payment is not proof of attendance and cannot be submitted.
Your clinician will email you the receipt following your session. If you do not have an email address please ask your clinician to print out your receipt at the end of your session.
We operate a strict 24 notice policy when cancelling or rebooking an appointment. You will be charged the full appointment amount if your changes fall within this period.
For online bookings, payment is taken across our secure system.
For those booking via phone or email, our Patient Services team will take card details and process the payment in advance of the appointment to ensure it is a more efficient experience for you.
Please note, from February 2022 we are operating cashless clinics and can no longer accept payments in this form.
If you are cancelling an appointment and do not wish to use the credit on your account, please send an email to finance@spectrumhealth.ie to request a refund, who will respond to your query within 5 working days and issue the refund within 20 business days.
Depending on your banking institution, the refund may take up to 30 days to appear in your account.
To book online, card payment is the only acceptable method and we accept Visa, Mastercard and American Express.
To pay in a clinic, please where possible use a card payment and we can accept either Visa or Mastercard only. We do not accept cheques. Please note, from February 2022 our operation is cashless and we can no longer accept payments in this form.
Yes, we do. They are ideal as last minute gifts as they are redeemable against any of our services and are available for purchase from here.
Booking confirmation emails and reminder emails are sent as a courtesy to all our patients. To cancel or reschedule an appointment without incurring a charge, we require at least 24 hours’ notice. Anything within this 24 hour window is liable to a cancellation fee totalling the appointment fee. If you fail to attend an appointment or cancel with less than 24 hours’ notice, your payment can not be refunded.
It is available to read in full here.
We appreciate all of your feedback, positive or negative, as it encourages us to continue our efforts on your behalf. You can make your views known directly to those involved, or by contacting our central team; this can be done verbally by calling us on 01 611 1740 or in writing on info@spectrumhealth.ie
Our current vacancies can be viewed by visiting our careers portal.
That’s great! Please visit our careers portal by clicking here. Then click ‘View Openings’ and filter by the applicable location. Click ‘Apply’ to view the job specification, and if you are still interested in submitting an application, simply click ‘Apply To Position’, complete the online questionnaire and click ‘Submit Application’. We look forward to reviewing your application!
Yes!
Simply email people@spectrumhealth.ie and the HR team will get back to you as soon as possible.
(01) 611 1740 | info@spectrumhealth.ie
(01) 290 2612 | ops@spectrumhealth.ie
(01) 290 2613 | finance@spectrumhealth.ie
(01) 290 2614 | hello@spectrumhealth.ie